FAQs
How long does it take to dispatch to my customers?
Warehouse will usually dispatch orders 1-2 working days after payment has been received. We cannot guarantee delivery on any specific dates or times. However, we will do our best to communicate with you via email should any unforeseen circumstances arise.
Note: Delivery timeframes start after payment has been received and the item has been dispatched from the Supplier’s warehouse.
What if my customer provides an undeliverable postcode?
Our team do their best to offer Australia-wide shipping. However, there are still some postcodes in remote areas that are undeliverable for some items or cost to much shipping. If customer provides an undeliverable postcode, the order will be cancelled and refunded automatically via email. If you have further questions about delivering an item to an undeliverable postcode, please contact your Account Manager for more information.
What if my customer provides the wrong postage address?
Once you’ve received an order through us,Contact us over a call or email so we can change delivery address before shipment made.